The directorate of informatics is mandated to develop new informatics interventions aimed to improve efficiency and quality of healthcare services guided by the principles of medical informatics. It oversees projects that apply the principles of health informatics to population health and for building applications that will result in data use for thorough health information systems in the BHT application architecture.
The Directorate is also responsible for the first seven phases of the EPLC which involves identification of business needs, development of project management plans, the definition of detailed system requirements, development of the overall system design, code development, user acceptance testing and development of frameworks for pilot implementation as well as monitoring and evaluation.
The directorate comprises three departments namely; Product Management, Software Development and Monitoring, Evaluation and Research. The Directorate works in close collaboration with the other technical directorates to define hardware requirements (Operations through engineering department) and the framework for pilot implementations (Operations directorate), among other things.
The directorate of operations primarily oversees both the hardware and software implementation in terms of installation, support and maintenance, and dispositions. These core functions are performed by the central office in Lilongwe, the southern region office based in Blantyre and Luke International ( BHT’s sub awardee) which manages activities in the northern region.
The directorate works in close collaboration with sister Directorates to ensure that the organization’s core targets are given desired attention, implemented smoothly, and well-matched with the organization's short and medium-term plans. Through the Department of Engineering, the directorate is also responsible for hardware and network architecture for Baobab systems.
The Directorate engages with technology partners to lead in long-term development with a focus on performance, power, integration, usability, robustness and cost.
The finance and administration directorate support the technical departments in providing resources to enable achieve their departmental and overall organizational goals. It also leads in budget formulation, program budgeting, implementation and monitoring. In line with international accounting principles, the directorate ensures relevant internal controls are in place and adhered to for easy and accurate reporting.
Head of the directorate is mandated to ensure all team members operate in conformity with Malawi’s policies, laws and any pieces of financial governance legislation. Execution of programs is also done in respect of applicable donor guidelines. All recruitment and staff development processes are administered under this directorate through the Human Resource section. Procurement and logistics are some of the primary activities handled under this directorate.